If you’re new to the National Disability Insurance Scheme (NDIS), you may have heard the term Support Worker but not be completely sure what their role involves.
No two participants have the same goals or support needs.
Some people may require assistance for only a few hours each week, while others receive support every day.
A support worker’s role is tailored to the participant’s individual NDIS plan, goals and preferences.
Some participants require assistance with personal daily activities.
This may include:
Support is always provided respectfully, while encouraging participants to do as much as they can independently.
One of the most rewarding parts of support work is helping participants remain active within their community.
This may include supporting someone to:
Community participation helps build confidence, social connections and independence.
Support workers also help participants develop practical life skills.
Depending on the participant’s goals, this may include learning to:
These skills can increase confidence and promote greater independence over time.
While support workers are not counsellors, they often provide encouragement and positive motivation.
Sometimes, simply having a trusted person alongside you can make trying new activities or achieving personal goals feel much more manageable.
Building respectful and professional relationships is an important part of quality support work.
One of the principles of the NDIS is choice and control.
Support workers should encourage participants to make their own decisions wherever possible.
This may include choosing:
The participant remains at the centre of every decision.
The purpose of support work is not to create dependence.
Instead, support workers help participants develop the confidence and skills to complete more tasks independently whenever possible.
Success looks different for everyone, and every achievement—big or small—is worth celebrating.
Quality support work is based on partnership.
Participants know their own lives best, and support workers bring experience, encouragement and practical assistance.
Together, they work towards achieving the participant’s goals while promoting dignity, respect and independence.
At D&M Total Support Network, we believe great support work is built on trust, consistency and genuine relationships.
Our experienced support workers take the time to understand each participant’s goals, preferences and interests, providing personalised support that promotes independence, community participation and quality of life.
Whether you need assistance at home, in the community or with everyday living, our team is committed to delivering support that puts you first.
D&M Total Support acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders past and present, and to all Aboriginal and Torres Strait Islander peoples who continue to care for Country and community.
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